These Terms of Service ("Terms") govern your access to and use of Servelo ("Servelo", "we", "us", "our"), the field service management software provided at serveloapp.com. By creating an account or using the service, you agree to these Terms. If you do not agree, do not use the service.
Servelo is a software-as-a-service platform that helps service businesses manage tickets, clients, quotes, invoices, scheduling, and related operations. Each customer organization ("Tenant") operates in an isolated workspace with its own data, users, and settings.
You agree not to:
You retain all rights to the data you and your users enter into Servelo, including client records, tickets, quotes, invoices, documents, and communications ("Customer Content"). You grant us a limited license to host, process, and display Customer Content solely as needed to provide the service to you.
You represent that you have the rights and permissions necessary to upload, process, and share the Customer Content you place into Servelo, including any personal information about your own clients or employees.
Servelo integrates with third-party services including but not limited to Google Calendar, Microsoft Outlook Calendar, Microsoft, Google OAuth, QuickBooks Online (Intuit), Square, Resend, and Amazon Web Services. When you connect one of these integrations, you authorize Servelo to access the relevant data on your behalf within the scope you grant. Your use of third-party services is governed by those providers' own terms and privacy policies.
We are not responsible for the availability, accuracy, or behavior of third-party services, and we may change or remove integrations as those services evolve.
Paid plans are billed on a recurring basis as described during signup. Fees are non-refundable except where required by law. We may change pricing with at least 30 days' notice, and changes apply at the start of your next billing period. Failure to pay may result in suspension or termination of the service.
You may cancel your account at any time from the billing settings. We may suspend or terminate your account if you breach these Terms or if we are legally required to do so. On termination, your access ends and your data becomes subject to our data retention practices described in our Privacy Policy.
SERVELO IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SERVELO WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL AGGREGATE LIABILITY WILL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.
You agree to defend and indemnify Servelo against any claims, damages, or costs arising from your Customer Content, your breach of these Terms, or your violation of any third-party right or applicable law.
We may update these Terms from time to time. If we make material changes, we will notify account owners by email or through the application at least 14 days before the changes take effect. Continued use of the service after the effective date constitutes acceptance.
These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-laws principles. Any disputes will be resolved in the state or federal courts located in Pinellas County, Florida.
Questions about these Terms can be directed to legal@serveloapp.com.